Returns POLICY
Before Returning Products – Please Read Our Returns Policy
To ensure we can assist you efficiently, please contact us within 3 working days of receiving your order.
We do not charge a handling fee for returns; however, any fees imposed by our supplier will be passed on at the same rate.
All items must be returned in the same condition they were received, including all original packaging.
The final decision regarding the return or replacement of goods lies with the manufacturer or supplier, unless the items were supplied from our own stock.
You must request a returns number before sending any goods back. Our team cannot accept returns without this reference.
To begin a return, please email: operations@engsup.co.uk
Include your order details, and we will issue you with a returns number and confirm any applicable costs.
Contact US
To ensure you communicate with the best member of the team, please email or phone as instructed below:
If you wish an issue to be resolved by one of the directors, please phone 01264 321330 and you will be transferred to the most appropriate person.