Returns POLICY
BEFORE RETURNING PRODUCTS BACK TO US PLEASE READ OUR POLICY
- Please contact us within 3 working days of signing for the goods, this will ensure we can support and resolve your issue.
- We do not choose to charge a handling fee on returned product, but we will pass on any confirmed by our supplier at the same percentage.
- Products must be returned to us in the same condition as you received them in, this includes all packaging.
- The policy of the manufacturer or supplier will ultimately dictate the resolution, unless we supplied the goods from our stock.
- To return any goods you first need to contact us for a returns number. Our team will not accept goods back unless this is quoted.
- PLEASE EMAIL operations@engsup.co.uk WITH THE DETAILS AND WE WILL FORWARD YOU A RETURNS NUMBER AND CONFIRM ANY COSTS.
Contact US
To ensure you communicate with the best member of the team, please email or phone as instructed below:
If you wish an issue to be resolved by one of the directors, please phone 01264 321330 and you will be transferred to the most appropriate person.
